October 2025
Drawing on her own experiences with adversity, Taylor uses her compassion and determination to empower others to overcome challenges and pursue lives filled with growth and hope. United Way Support from programs funded by United Way of Story County helped her find stability, and she helps others facing housing instability.
After growing up in a cycle of poverty and family instability, Taylor took bold steps toward independence by leasing her own apartment and pursuing her education in a new community. Without a strong understanding of financial responsibility, she fell behind on rental payments and faced eviction. “When I wasn’t able to show up for myself, I was really hard on myself,” she said. Determined to rebuild, Taylor returned to Ames where she was met with encouragement and support.
While meeting Taylor’s short-term housing and safety needs, Kathy Pinkerton, Director and Case Manager at The Salvation Army in Ames, put her in contact with YSS, where she began the Rapid Rehousing Program for young adults. This housing-first model was transformative as it provided the support she needed to achieve long-term stability as well as restored her sense of security and well-being.
“There were many times when I was homeless, but I was trying to maintain a job” Taylor said. “I would be really self-conscious because I wasn’t always able shower before my next shift and working with the public, you want to present yourself in a certain way. When you’re homeless, that’s not guaranteed. You’re too worried about survival, trying to eat and stay safe.”
Finding Her Feet
Through programs like rapid rehousing at YSS, participants like Taylor receive more than just a place to stay—they gain the tools and support needed to build lasting stability. Taylor met with her case manager once a week to work on developing budgeting skills and work toward long-term independence. Rent assistance is structured to encourage responsibility, with participants contributing directly to their landlords while learning to save and manage expenses. Support extends beyond housing, offering help with groceries, utilities, and other essentials that make stability possible. This comprehensive approach doesn’t just meet immediate needs, it empowers people to rebuild their lives with confidence and dignity. "It's life-changing, when someone gives you a chance, works with you, and puts in the effort to be able to maintain that," Taylor said. "It's great. I couldn't be happier."
Earlier this year, Taylor graduated from the YSS Rapid Rehousing Program with financial independence, responsibility, and self-confidence. She is proud to have celebrated her one-year anniversary at her job and continues to live in her apartment. The support she received through United Way funded programs at The Salvation Army and YSS helped Taylor create a more stable future for herself with renewed strength and confidence.
Paying It Forward
Today, Taylor works with many clients who are experiencing homelessness and housing insecurity. She is committed to breaking down barriers and inspiring others to offer empathy while ending cycles of instability. She recognizes that homelessness and housing insecurity often stems from significant challenges and that many people don’t have the tools to cope with those experiences. Taylor is dedicated to learning how to positively redirect and encourage others and connect people with community resources. “I want to make a positive impact because I’ve seen so much negative in my life,” she said.
Organizations like The Salvation Army and YSS are creating pathways from crisis to stability across Story County every day. Programs such as emergency shelter and rapid rehousing not only provide immediate relief but also empower individuals and families to take confident steps toward long-term housing stability. By prioritizing housing as a cornerstone of well-being, United Way of Story County and its partners are helping people build stronger, more resilient lives and communities.